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Return & Refund Policy

This Return & Refund Policy applies to orders placed within India.

At ECOMDROPX, we aim to provide reliable dropshipping services and quality products. Please read the policy carefully to understand the conditions for returns, exchanges, and refunds.

⚠ Dropshipping Notice

ECOMDROPX operates as a dropshipping service provider for online sellers and resellers.

The prices displayed on our website are dropshipping partner prices and may differ from retail prices. If you wish to purchase products for personal retail use, please contact us directly.

Return Request Period

If you wish to request a return or report an issue, you must submit your complaint within 48 hours of receiving the product.

Requests submitted after this time may not be accepted.

Damaged Product

If you receive a damaged product, you must provide a clear unboxing video showing:

  • The sealed package

  • The opening process

  • The damaged product

This video is required for verification before any refund or replacement can be processed.

Missing Items

If any item is missing from your order:

  1. Record an unboxing video clearly showing the package contents.

  2. Inform us within 48 hours of delivery.

If the claim is verified, we will refund the amount for the missing item(s).

Exchange for Wrong Product Ordered

If you ordered the wrong product and want to exchange it:

  • Return shipping charges will be paid by the customer

  • Replacement shipping charges will also be paid by the customer

This applies because ECOMDROPX operates as a wholesale / dropshipping platform and not a retail store.

Please contact our support team for exchange instructions.

Delayed Deliveries by Courier

Sometimes courier services may cause delays.

If your order delivery is delayed:

  • Please track your shipment regularly.

  • Contact us if there are no tracking updates for more than 15 days after dispatch.

We will coordinate with the courier partner to resolve the issue.

Exceptions

ECOMDROPX cannot accept claims if:

  • The issue is reported after the allowed time period.

  • No unboxing video proof is provided.

  • The product was used, damaged, or altered after delivery.

Refund Eligibility

Refunds may be issued under the following conditions:

1. Damaged or Defective Products

If the product is confirmed to be damaged or defective based on the provided video proof.

2. Missing Items

If we are unable to send the missing item(s) from your order.

Product Condition for Returns

To qualify for a refund or exchange:

  • The product must be unused

  • The product must be undamaged

  • The product must be returned in original packaging

  • All tags, accessories, and labels must be included.

Return Shipping

Return shipping costs will be borne by the customer, except when the return is due to:

  • Damaged product

  • Wrong product sent by us

We recommend using a trackable courier service for returning items.

Rejection / Refusal of Parcel Policy

If a customer rejects or refuses to accept the parcel after dispatch, the following deductions will apply:

  • Shipping Charges: 2× shipping cost (forward + return shipping)

  • Packing Charges: 10% of the product value

These charges will be deducted before processing any refund.

Refund Process

Once we receive and inspect the returned product:

  1. We will notify you about the approval or rejection of your refund.

  2. If approved, the refund will be processed to the original payment method within 7 business days.

Refunds will only be issued after the returned product is received and verified.

Conditions for Return Approval

The return will be accepted only if:

  1. The product was not damaged after delivery.

  2. The product returned is the same as shipped.

  3. The product is in original condition and packaging.

  4. A complete unboxing video is available as proof.

Product Not Matching Expectations

If you believe the product received is not as described on the website, you must contact our support team within 24 hours of delivery.

Our support team will review the complaint and take appropriate action.

Contact Us

ECOMDROPX
C/o Rahul Arora
C-28 Narayan Vihar
Landmark: Narayan Vihar
Jaipur, Rajasthan – 302020
India

Phone: +91 7900930043
Email: dropxecom@gmail.com

Support Hours:
Monday – Saturday
9:00 AM – 7:00 PM